We're here to assist you with any questions or concerns
Everything you need to know about managing your Natural Surplus Investment account
To update your profile information:
Your changes will be reflected immediately across the platform.
To change your password:
For security reasons, you'll need to use a strong password that includes a mix of letters, numbers, and special characters.
Account verification is completed in three steps:
Each step must be approved before proceeding to the next. Verification typically takes 1-3 business days to complete.
Learn how to add funds to your investment account quickly and securely
To make a deposit to your account:
Navigate to the "Wallet" section from your dashboard
Click the "Deposit" button
Enter the amount you wish to deposit
Select your preferred payment method
Follow the instructions to complete the transaction
Deposits are typically processed instantly for mobile money, while bank transfers may take 1-3 business days.
Higher limits are available for institutional investors. Please contact our support team for details.
Deposit fees vary based on the payment method:
| Payment Method | Fee | Processing Time |
|---|---|---|
| M-Pesa | 1.5% | Instant |
| Bank Transfer | Free | 1-3 business days |
| Debit/Credit Card | 2.5% | Instant |
All fees are calculated and displayed before you confirm your transaction.
Information about cashing out your investments and funds
To withdraw funds from your account:
Processing times vary based on the withdrawal method selected.
Please note that during high traffic periods or weekends, processing may take longer.
Withdrawal fees depend on the method and amount:
| Withdrawal Method | Fee | Min. Withdrawal | Max. Withdrawal |
|---|---|---|---|
| M-Pesa | 1% | KSh 100 | KSh 150,000 |
| Bank Transfer | KSh 100 flat fee | KSh 1,000 | KSh 1,000,000 |
| Debit/Credit Card | 2% | KSh 500 | KSh 100,000 |
All fees are transparently displayed before you confirm your withdrawal.
Everything you need to know about our investment opportunities
Natural Surplus Investment offers several investment options:
Each investment type has different requirements, returns, and risk profiles. Visit the Investments section of your dashboard to explore all options.
View All Investment PlansImportant information to help keep your account and investments secure
To enable two-factor authentication:
Solutions for common technical problems you might encounter
Make sure you're using the correct email address associated with your account.
Try resetting your password using the "Forgot Password" link on the login page.
Ensure you have a stable internet connection.
Sometimes stored data can cause login issues. Try clearing your browser data.
Use a different browser or device to see if the issue persists.
If you still can't access your account after trying these steps, please contact our support team using the form below.
Contact Support TeamOur dedicated support team is ready to assist you through multiple channels
If you can't find the answer to your question, please fill out the form below and we'll get back to you as soon as possible.